U-TECK’s Product Return Policy
Return and Damaged Goods Policy
Customer must contact U-TECK to request a Return Authorization (RA) number.
DEFECTIVE OR PROBLEM GOODS
Customer must contact U-TECK with supporting documentation to receive a Return Authorization number.
GOODS DAMAGED OR SHORTED IN TRANSIT
Product(s) damaged or shorted in transit (i.e. UPS, USPS, Motor Freight…); require the receiving customer to notify the Transport Company. Your receiving agent must show “in writing” any package received damaged or short, and file a claim with the Transport Company within twenty four hours. Package should be left as it was received in the event that a freight company representative is dispatched to inspect damage. After said inspection a claim number will be assigned, The issue will be resolved between you and the Transport Company.
Please note that the Customer is liable for paying U-TECK’s invoice and filing claim for damaged or lost goods with the Transport Company.