TOTAL SUPPORT SYSTEM or "T.S.S."

OSHA requires that all gas detectors be tested and certified to be accurate once a year.

U-TECK provides factory trained personnel to support all of our Gas Detectors.

In order to assist our customers, U-TECK offers a unique service called the Total Support System (T.S.S.). Most of these services can be performed on your premises with minimal work interruption.

The Total Support System (T.S.S.) consists of, but is not limited to, the following:

• Verify and adjust to correct detection levels with factory certified calibrator gas.
• Check all lights.
• Check all audio alarms.
• Check all sensors.
• Check for broken or damaged parts.
• Replace batteries.
• Verify that correct check gas is being used by craft personnel
• Make minor repairs.
• Quick Check training.
• Verify that correct accessories are being used.
• Record number of units.
• Record serial numbers and location.
• Supply additional training as needed.
• Explain laws and rules for manhole and confined space testing.

All you have to do is call U-TECK at 1-800-542-7011 to schedule factory trained personnel to visit your location. If any unit is found to require more intensive repairs they will note this on the itemized bill for you to handle as per your company policy.

If a unit is found to be in need of repair, an attempt will be made to fix the unit on your premises. Many cases, such as sensors, lights and caps, can be repaired in this way. For these repairs you will be charged only for the parts. The labor is covered under the T.S.S. charge when these minor repairs are made on site.

For units that cannot be repaired on-site, we offer a complete repair program. Staffed by authorized, factory trained personnel, our repair department can quickly review your unit and repair accordingly.

BILLING

The T.S.S. program is charged on a per unit basis. At the time of certification, an itemized bill is made out and given to the supervisor for approval and signature.

Payment options may include customer billing with a Purchase Order or payment by Master Card, Visa or American Express.

OUR COMMITMENT TO SERVICE

U-TECK continually strives to provide complete service to our customers on all products we produce and market.

This commitment to excellence is especially important when it comes to our gas detectors, where safety is involved and a person’s life could be lost.